Job Description

Description Ready to make your mark in a company that celebrates excellence, balance, and growth? Old Republic Surety Company in Brookfield, WI is searching for a dynamic Customer Service Representative - Agency Support to join our collaborative and upbeat team! If you're energized by helping others, love working in a team-based environment, and want a hybrid schedule that offers flexibility, this could be your perfect match. We're all about being appreciative, committed, nimble, tenacious, generous, fulfilled, and balanced-and we're looking for someone who brings that same energy. Could that be you? As a Customer Service Representative - Agency Support , you'll play a vital role in ensuring our agency partners receive prompt, accurate, and friendly assistance. You'll handle new and renewal business through our innovative paperless bond systems, prep outgoing policy materials, and support agents using our electronic platforms and website. Your day might include generating invoices, sending continuation certificates, helping with endorsements, or retrieving credit reports for our Underwriting team. You'll also be trusted with creating new bond and credit files and assisting with correspondence and audit materials. Every detail matters-and your work helps everything run smoothly behind the scenes. The best part? You're not doing this alone. Our Customer Service Representative - Agency Support team thrives on open communication, strong support, and shared success. We're proud to offer a work environment where you're encouraged to grow, supported to succeed, and appreciated for exactly who you are. You'll be surrounded by people who care deeply about doing great work-and having fun while doing it. To succeed as our Customer Service Representative - Agency Support , you'll need at least a high school diploma (or equivalent) and a couple of years of experience in a similar role. You'll bring with you a sharp eye for detail, comfort with administrative tasks, and a desire to make every interaction a positive one. If you're tech-savvy, process-minded, and always one step ahead, you'll fit right in. Old Republic Surety Company isn't your average workplace. We believe in work-life balance, providing flexibility through our hybrid model so you can thrive both in and outside the office. At our Brookfield, WI location, you'll experience a positive, team-first culture that recognizes your contributions and cheers you on every step of the way.

WHO ARE WE?

Old Republic Surety Company underwrites contract, fidelity, and commercial bonds, serviced through a strong and partnered network of independent insurance agencies. Solutions provided include bid bonds, performance and payment bonds, and maintenance bonds for large, middle market and smaller growing contractors. ORSC consistently offers superior service and creative underwriting options in all 50 states and some of the U.S. territories. ORSC continues to expand its geographic footprint and product offering while consistently delivering significant, market-leading growth and maintaining a strong underwriting margin.

WHY OLD REPUBLIC SURETY COMPANY?

Old Republic Surety Company offers numerous opportunities for our employees to grow and prosper. We have a culture of growth from within and we support our employees' pursuits in advancing their careers. We offer this in an open-door, collaborative workplace that encourages and rewards both teamwork and individual contributions. We want bright, passionate individuals who share our values and quest for success. To learn more about our company culture and our outstanding benefits, please visit our website.

COMPANY BENEFITS

Financial Competitive salary 401k Savings & Profit-Sharing Plan, including company match contribution Roth investment options 529 Education Savings Plan Employee Referral Bonus Program Health Health Insurance Dental Insurance Flexible Spending & Health Savings Account options Life Insurance Vision Insurance Supplemental Life Insurance Long-Term Disability Insurance Paid Leave of Absence Benefits Accident & Critical Illness Insurance Pet Insurance Work-Life Balance 37.5 hour standard work week Hybrid work opportunities available upon completion of training Casual business attire Generous paid time-off (PTO) Paid holidays Volunteer opportunities Company-sponsored events and outings Interested? Click 'apply' and follow a few simple steps to get your resume in front of the Talent Acquisition Team. Old Republic Surety Company is an Equal Opportunity Employer and is committed to maintaining a diverse workplace. This is your chance to become a Customer Service Representative - Agency Support at a company that values YOU. Are you ready to bring your talents to a team that's as driven and dedicated as you are? Apply today and take the next exciting step in your career journey with Old Republic Surety Company! Old Republic Surety CO

Job Tags

Holiday work, Contract work, For contractors, Casual work, Flexible hours,

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