Job Description

Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome.

The targeted compensation wage for this full time year round, non-exempt position is $25/hr. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

In the role of In-Room Dining Supervisor, the primary goal is to ensure an outstanding and memorable in room dining experience for each guest and providing developmental supervision to the team. Responsibilities include overseeing daily operations, maintaining knowledge of all menu offerings and quality standards, and providing guidance to the team.

• Overseeing daily operations by:
  • Answering incoming calls and placing orders
  • Having the ability to carry out the duties of an In Room Dining Server as needed to contribute to a team oriented atmosphere
  • Maintain cross departmental communication to ensure timely and accurate service throughout the hotel - specifically involving special requests and amenities
  • Maintaining knowledge of all menu offerings and quality standards
  • Ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits
  • Providing guidance to the team.
  • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests
• Attend regular food and beverage meetings to stay up to date on all departmental happenings 
• Ensure team is staying up to date on par levels for all items needed to have a successful service and submit orders when necessary
• Amenity Items
  • CGS
  • Condiments, teas, etc…
  • Mini bar items
• In conjunction with IRD Captains, conduct and submit an accurate monthly inventory of:
  • Mini bar items
• Observe physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements as needed

Qualifications

• One to two years previous experience in a Food & Beverage position, preferably in a luxury setting.
• Knowledge of food & beverage service, PMS systems (Opera), Inventory management 
• High level of computer proficiency and willingness to learn other food & beverage computer systems
• Must meet the minimum age requirements for food and alcohol service.
• Ability to lift 30lbs

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the  Auberge Resorts Collection career page . The application deadline for this role is June 1st, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the future

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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