Legal Intake Specialists handle the initial calls and inquiries (Web, Email, Chat) from new prospecting clients seeking out a firm to represent them regarding potential injury claims. We provide best-in-class service and obtain detailed information regarding the incident to be reviewed by our attorneys immediately. We approach each interaction with a high degree of attention and sense of urgency to ensure the best possible outcome. Intake Specialists also follow up with all potential clients regarding documentation, next steps and assisting in the sign-up process all while providing an excellent client service experience.
Requirements:
The ideal candidate must possess the following attributes:
• Customer Service Experience
• Professional and empathetic telephone etiquette
• Active listening, verbal and communication skills
• Computer proficiency (Microsoft Office 365/Suite)
• Excellent written skills, spelling, punctuation and grammar
• Ability to obtain, confirm and update data entry at a high level of accuracy
• Acquire detailed and complete in-depth information
• Organizational and time-management skills
• Ability to multitask and prioritize tasks
• Ability to work within a team while handling individual responsibilities
• Adaptability, flexibility, able to perform in a dynamic working environment
The following attributes are highly desirable but not required:
• High Volume / Fast paced Contact Center Experience
• Salesforce Experience (Litify Experience a BIG plus)
• Proficient using multiple software & programs (CRM, VoIP, Electronic signature)
• College Degree a Plus
• Legal Experience a Plus
• Bilingual (Spanish) a Plus
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