Job Description

Job Description

Job Description

The In-Office Property Claims Adjuster is responsible for investigating, adjusting, and concluding complex property claims within an inside claims team, based on existing coverage under the insurance contract; assisting insureds; cultivating good customer relations; answering questions from independent adjusters and agents; and overseeing the activities of independent adjusters. This position is an inside claims position, although a hybrid work from home environment is available.

Essential Duties:

• Investigates, adjusts, and concludes property claims in a timely manner, based on existing coverage under the insurance contract
• Assists insureds and cultivates good customer relations by performing the following duties:
• Examines policy to verify coverage
• Investigates cause of loss and documents information in the file
• Obtains evidence if fraud or subrogation is involved
• Establishes reserve or reviews the current reserve for accuracy
• Reviews report of independent adjuster findings and concludes settlement with insured
• Applies policy language within scope of authority
• Prepares properly documented file for data entry and payment issuance
• Ensures that proper letters are sent to insured during and at the conclusion of the claim
• Pursues salvage and subrogation, if applicable
• Answers questions from independent adjusters and agents regarding coverage
• Oversees the activities of independent adjusters
• Actively pursues continuing education, maintains licensing requirements as needed
• Discusses claims above settlement authority, submits authority reporting to management as needed
• Ensures that reinsurance and large loss reports are made
• Performs other related duties as assigned or directed

Basic Qualifications:

• High school diploma and education or experience beyond high school
• Formal training in investigation and claims adjusting
• Experience adjusting claims using ISO forms
• Experience adjusting commercial and farm policy claims
• Minimum of five (5) years of claims adjusting experience
• Construction experience or demonstrated understanding of building construction principles
• Property estimating software (Xactimate) proficiency
• Working knowledge of Microsoft Office products
• Thorough knowledge of claims law
• First party claims litigation and subrogation claim experience
• Excellent written and verbal communication skills
• Excellent interpersonal relations and communication skills

Must be able to successfully pass a criminal background check.

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